REMOTE HELP

JUST CLICK ON THE BUTTON BELOW WHEN YOU ARE SPEAKING TO TECHNICIAN AND THEY WILL HELP YOU THROUGH THE REST OF THE PROCESS.

AFTER YOU CLICK THE BUTTON YOU WILL SEE:

PLEASE CLICK THE "RUN" BUTTON ON THE WINDOW. AFTER CLICKING RUN ON THE WINDOW YOU WILL SEE THIS WINDOW:

MDC TECH GROUP IS THE PUBLISHER, SO IT IS SAFE, PLEASE CLICK THE RUN BUTTON ON THIS WINDOW. AFTER YOU HAVE CLICKED RUN, YOU WILL SEE THIS WINDOW:

THE TECHNICIAN YOU ARE WORKING WITH WILL GUIDE YOU ON WHICH NAME TO DOUBLE CLICK ON. ONCE YOU HAVE DOUBLE CLICKED THE APPROPRIATE NAME, YOU WILL SEE THIS APPEAR IN THE LOWER LEFT OF YOUR COMPUTER SCREEN.

THIS INDICATES THAT YOUR COMPUTER HAS OPENED AN PORTAL AND IS ALLOWING YOUR COMPUTER TO BE REMOTE CONTROLLED. WHEN THE ABOVE "MDC" ICON DISAPPEARS, SO DOES THE PORTAL AND THE PROGRAM THAT ALLOWS US ACCESS.